1. At Jacket Guys all our international customers are entitled to receive their products at no shipping cost world-wide. It is our ultimate effort to deliver your products at your door step quicker and with quality service.
  2. As soon the order and payment are received, we start the process of delivering the orders to our customers without any delays.
  3. A contact is immediately established with the customer for his or her order confirmation and other details are discussed and verified as well.
  4. We use one of the most trustworthy and accountable leaders such as FedEx, DHL, Skynet or UPS as our partners for shipment and delivery services.
  5. Please be advised to provide your proper address such as street name, street number, country, province and City including zip/ postal codes.

Once order is placed on our site, we work with our delivery company and provide our customer tracking number instantly. This way our customers can track their item 24/7.

We also ensure that our customer care team is available to take requests for any delivery issues customer would face.

SHIPPING BACK POLICIES FOR RETURN AND EXCHANGE REQUESTS.

  1. If you are not satisfied with your order and you decide to return and exchange the purchased jacket for a valid reason, as explained in our return and exchange policy, you should make sure the product received is sent back without any damage or quality defect. Also, we do not accept Return or exchange for custom made jackets that were stitched on custom size, digitized or vectored according to your given specifications. The custom orders that you make do not qualify for a return or exchange as your initial order description is considered as a non-revocable contract.
  2. You make sure every returned product should carry its re-saleable form as any damage or alteration that bars us from reselling the product will consequently lead to a refund/return or exchange disqualification.
  3. As we provide free shipping and deliveries, we don’t bear the shipping charges if you want to return the product you should pay delivery charges in case of return or exchange. On the top this ship back should be processed properly at our provided address and prior to the ship back action you must inform us about the situation in an explanatory email so that we are able to declare your return or exchange request either valid or invalid. For all return and exchange related queries you should send an email to info@jacketguys.com