Return and Exchange Policy

For JacketGuys Customers

The Return Policy

Within 20 days, products may be exchanged or returned. All goods must be undamaged, unwashed, and unworn (unless the items were damaged upon receipt) We’ll examine the returned item after it has been received by us, after which we’ll let you know that it has been done so.

Every day, we put in a lot of effort to ensure that our clients are satisfied with the goods and services we provide. Our guiding principle is always to provide the best quality. You can learn more about our return policy here. However, some situations could call for returns or exchanges.

PLEASE NOTE

Please let us know within 3 days of receiving your item if there are any differences, flaws, or damages (regarding the product) that could have occurred during shipping so we can make the necessary repairs. If the purchaser does not notify us within the specified time, we are unable to give a resolution.

Product Returns

Due to the fact that we offer free shipping and delivery, we do not cover the shipping costs for returns. Delivery fees are your responsibility in the event of a return or exchange of the merchandise. We do not provide shipping labels.

Most of our Products are shipped from overseas warehouses. The returning item must be packaged carefully and sent to the manufacturer address (Asia) that we will provide. You must provide us an explanation email regarding the problem (with proper images and proof) prior to initiating the ship back process so that we can determine if your request for a return or exchange is legitimate or not.

Please contact sales@jacketguys.com by email with any questions regarding returns and exchanges.

Size concern

Before placing an order for any item from our website, we strongly advise using our size chart. Don’t hesitate to get in touch with us if the sizing (only for S, M and L sizes) is inaccurate (within 48 hours). Customers will not be eligible for any services provided for returns and exchanges if they have not picked the appropriate size for the goods they have purchased.

Customers purchasing plus sizes (2XL, 3XL, and 4XL) should include any additional body dimensions they feel should be taken into account before having it customized. Additionally, we do not accept returns or exchanges for Plus size (2XL, 3XL, and 4XL) outerwear or/and that were manufactured to order and stitched on a specified size or that were digitised or vectored in accordance with your instructions. The custom orders you place are not eligible for a return or exchange since your initial order description is regarded as a binding contract that cannot be changed.

Please send us an email if our sizing chart is confusing you in any way. You’ll get help from our staff.

Colors and Shades

Due to variations in screen resolution, the color of the actual product may vary slightly.

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